“I’ve never had an easier repair for any product, cell phone etc. AKKO responded very quickly, send in the information and pictures needed, and just as simple as that my cell phone dilemmas where gone. Thanks. Appreciate you.”
Keep going with the devices you can’t go without.
Individual Bundle
Protection
Protect Your Phone & Electronics
$14.95per month
per person
Protect any phone
Personal Electronics
$29 - $99 repair or replace
Accidental damage
Mechanical Breakdown
Unlimited Claims*
Theft
Family Bundle
Protection
Protect Your Families Phones & Electronics
$49.95per month
per household
Protect any phones
Home Electronics
$29 - $99 repair or replace
Accidental damage
Mechanical Breakdown
Unlimited Claims*
Theft
Home Plan
Protection
Protect Your Home Electronics
$24.95per month
per household
Protect any phone(s)
Home Electronics
$99 repair or replace
Accidental damage
Mechanical Breakdown
Unlimited Claims*
Theft
Info & FAQ
What types of items can be protected?
Personal Electronics:
- Smartphone(s)*
- Tablets
- Laptops
- Smartwatches
- Headphones
- E-readers
- Handheld Game Consoles
*On the “Family & Individual Bundle” Only
Home Electronics:
- Desktop computers
- TVs
- Gaming Consoles & Accessories
- Computer Monitors/Screens
- Speakers & Sound bars (no wall-integrated audio equipment)
- Smart home devices
- Office Equipment (Printers, Copiers)
What are the deductibles?
Individual Bundle:
- For phones, there is a $29 deductible for any cracked screen claims, if any other types of damage also affects a phone, there is a $99 deductible whether it needs to be fixed or replaced
- For all non-phones electronics, there is a $99 deductible for any claim, no matter the type of damages or breakdown and what type of item is affected
Home Bundle:
- There is a $99 deductible for any claim, no matter the type of damages or breakdown and what type of item is affected
Family Bundle:
- For phones, there is a $29 deductible for any cracked screen claims, if any other types of damage also affects a phone, there is a $99 deductible whether it needs to be fixed or replaced
- For all non-phones electronics, there is a $99 deductible for any claim, no matter the type of damages or breakdown and what type of item is affected
What types of damages are covered by these plans?
All 3 plans cover your equipment from accidental damages like drops, cracked screens, or liquid spills. This coverage applies to any device no matter how old it is and whether it was purchased new or refurbished/used. As long as the items are undamaged and fully functional when you enroll in your plan, they are fully covered! Plans also include protection for parts and battery failures. This coverage applies to any electronics that were purchased less than 36 months ago and which were purchased originally in “brand new” condition. Used or refurbished items you purchased cannot be covered for parts or battery failures.
What is the process for filing a claim?
If you need to file a claim, login to your account on our partner AKKO’s website by visiting: https://app.getAKKO.com/login Use your cell phone number registered to your plan to login to your account. You’ll then click “Items” and go to the items page to add the item that was affected, then go to the claims page by clicking “claims” and then click “file new claim” to file a claim on the item. The team at AKKO will then reach out to you via email to help you with your repair/replacement.
*What are the coverage limits?
Individua Bundle:
- There is a $2,000 per claim limit and a $6,000 per 12 months aggregate limit of coverage.
- You may file unlimited claims up to these limits.
Home Bundle:
- There is a $2,000 per claim limit and a $6,000 per 12 months aggregate limit of coverage.
- You may file unlimited claims up to these limits.
Family Bundle
- There is a $2,000 per claim limit and a $6,000 per 12 months aggregate limit of coverage with a $3,000 per 12 months aggregate sublimit for phones.
- You may file unlimited claims up to these limits.
What happens if my phone goes missing and cannot be recovered?
If any phones eligible for protection on your plan go missing due to a suspected theft event, your plan will provide you a replacement at a discounted cost of $99 up to 2 times per 12 month period. A replacement phone may be sent to you with your $99 replacement fee billed to a provided payment method, or a reimbursement payment may be sent to you equal to the replacement value of your missing device with your $99 replacement fee owed. You will be required to verify your identity through a digital verification process and provide a copy of a filed police report for the suspected theft incident in order to be eligible for this coverage.
