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CANCEL your AppleCare or Cellular Protection Plan.

Follow the instructions below to cancel your coverage with your Cellular Provider or other Device Protection Plan Provider.

Need help? No problem!: Contact AKKO for help switching

How To Cancel

AppleCare Protection or AppleCare+

There are a few important things to keep in mind when you cancel and return an AppleCare coverage plan:

  • If you cancel your AppleCare plan within 30 days of purchase, you’ll get a full refund, minus the value of any service already provided.
  • If you cancel your AppleCare plan more than 30 days after your purchase, you’ll get a refund based on the percentage of unexpired AppleCare coverage, minus the value of any service already provided. You can find the cancellation fee in the AppleCare product Terms and Conditions for your AppleCare Protection Plan or AppleCare+

Refund guidelines may vary in your region. Learn more about the Terms and Conditions specific to your product and country or region.

Here’s what you’ll need:

1. The AppleCare agreement number from your Proof of Coverage certificate.

2. The serial number of the Apple device your AppleCare plan covers.

3. Your original sales receipt. If you bought the AppleCare plan and the device it covers directly from Apple, we might not need to see your receipt.

Call Apple. Tell the Advisor that you need help with an AppleCare plan refund.

How To Cancel

AT&T Phone Insurance

1. Click here to go to the AT&T website.

2. Log in to your account and go the My Wireless page (see image below).

3. Select the device with the protection Plan under My Devices & Features.

4. Click on Manage Device & Features and expand AT&T Mobile Protection Pack, AT&T Mobile Insurance or AT&T Protect Advantage (depending on which product you have) by clicking the See Features button.

5. Click Remove at the bottom of the AT&T Mobile Protection Pack (image below).

6. Click the “Continue” action button to confirm plan cancellation.

1. From your AT&T phone, call AT&T customer support at 1-800-331-0500 (available 24/7).

2. When prompted say “cancel my mobile insurance plan.

3. The system will guide you through the cancellation process.

4. Confirm your cancellation, and you’re all set.

How To Cancel

Verizon Phone Insurance

1. Click here to go to the Verizon website.

2. Log in to your account.

3. Go to My Plan & Services, then Manage Products & Apps, then click Manage Your Products (see image below).

4. Scroll to “Total Mobile Protection” and click the Remove from Account button in the upper right corner (see image below).

5. Click “Decline Equipment protection” to confirm your cancellation.

1. From your Verizon phone, call Verizon customer support at 1-800-922-0204 or by dialing *611 
(6 am to 11 pm, Mon-Sun)

2. When prompted, say “Cancel mobile protection plan.”

3. Enter your account PIN for your protection plan.

4. When connected with an agent, ask to cancel your mobile protection plan.

5. For verification, you will be asked to enter your account password.

6. Confirm your cancellation, and you’re all set!

How To Cancel

Sprint Phone Insurance

1. Click here to go to the Sprint website.

2. Click the “My Sprint” menu at the top of the page and then click “Add/remove services” (image below).

3. Log in to your account.

4. Select the lines that you want to remove the protection plan from.

5. Scroll to Service Add-ons and click remove.

6. On the Service Add-ons page, scroll down to “Service add-ons you already have” (see image below).

7. Click “remove” next to Device Protection: Total Equipment Protection.

8. A pop-up will ask if you really want to remove this service. Click “Yes, remove.”

9. Scroll to the bottom of the page and click “Save” to confirm your cancellation. You’re done!

1. From your Sprint phone, call Sprint customer support at 1-888-211-4722 (available 24/7).

2. Press “5” for other options.

3. Press “3” for other options.

4. Press “0” for other options.

5. When connected with an agent, ask to cancel your insurance plan.

6. Confirm your cancellation, and you’re all set.

How To Cancel

T-Mobile Phone Insurance

1. Click here to go to the T-Mobile website.

2. Log in to your account.

3. At the top of the page, click the “Plan” link.

4. On the Plans and Services page, click “Change Services.”

5. Scroll down to Premium Handset Protection.

6. Uncheck the box for JUMP™ (image below).

7. Scroll to the bottom of the page and click “Next.”

8. You’ll be asked to review the changes you’ve made. Check the box to agree to the terms and conditions, then click “Submit Changes” to confirm your cancellation.

1. From your T-Mobile phone, call T-Mobile customer support at 1-800-937-8997 or by dialing 611 
(6am to 10pm, 7 days a week).

2. Enter your mobile number.

3. Say “Representative” to speak with an agent.

4. For verification, you will be asked for the last 4 digits of your social security number.

5. Tell the customer service agent that you want to cancel your insurance.

6. Confirm your cancellation, and you’re all set.

How To Cancel

Geek Squad Protection

1. Call Geek Squad customer support at 1-800-GEEKSQUAD (433-5778) (available 24/7).

2. When prompted, say “cell phone.”

3. When prompted, say “cancellation.”

4. When connected with an agent, ask to cancel your protection plan.

5. Confirm your cancellation, and you’re all set.

How To Cancel

SquareTrade Protection

1. Login to your SquareTrade account, go to the “My Warranties” tab, and select “Manage.” A number of tabbed options will appear below.

2. From here, you can use the menus to check the status of a particular Care Plan or see them all at once. You can also click on one of the tabbed options in order to cancel it.

How To Cancel

Asurion Protection

Switching from Asurion insurance to an AKKO plan doesn’t have to be complicated. In order to cancel Asurion phone insurance, take a moment to find out when your current insurance will run out. You can find this information by calling Asurion customer service or logging into your online account with your cell service provider.

Once you’re ready to cancel, call the Asurion customer service line for your specific service provider. You can find this information directly on the Asurion website on the Contact Us page.

The representative you speak with should be able to cancel your warranty during your call once they receive the personal information about your account that they need.

After confirming your cancellation with an Asurion customer service representative, make sure to check your next bill to confirm that coverage has been cancelled. If you prefer to write in a cancellation notice instead, you can find the address to send it to on the terms and conditions of your warranty or your original receipt.

How To Cancel

Upsie Protection

1. Log onto your online portal

2. Go to the My Account page

3. Once you see your warranty, click “Cancel”

4. Type in why you want to cancel Upsie phone insurance and click “Submit”

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect any phone¹
$29 - $99 deductibles
Accidental damage
Parts & battery failures
Theft
Replacement cost of your phone
Unlimited claims²
Save up to 15% paying annually!

"Everything Protected"
The AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental damage
Phone parts & battery failures
Theft
Up to $2,000 per claim
Unlimited claims²
Students save up to 33%!

"Everything Protected"
AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental Damage
Parts/battery failures (phones)
Theft
$2,000 per claim limit (no annual limit)
Unlimited Claims²
Save up to 33% as a Student!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect Any Phone¹
$29 - $99 deductibles
Accidental Damage
Parts/Battery failures
Theft
Replacement Cost of Your Phone
Unlimited Claims²
Save up to 15% paying annually!
Compare Our Plans

Items Protected:

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Protect 1 Phone

Protect Laptops, Tablets, and all your other electronics

Protect TVs, speakers, gaming consoles and more

Protect photography gear

Protect music instruments and audio gear

Protect sports equipment

Cost & Deductibles:

Cost

$6 – $12 /month
($5 – 11 /month if paid annually)

$15 /month 
($14 /month if paid annually)
Student Rate: $14 /month
($13 /month if paid annually)

Phone damage deductibles

$29 – $99
(based on model)

$29 – $99
(based on model)

Phone theft/replacement deductibles

$75 – $99
(based on model)

$75 – $99
(based on model)

Damage Deductibles
(other items)

N/A

$99

Theft Deductibles
(other items)

N/A

$99

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Bundle Multiple Plans and Save 5%!

Items Protected:

Protect 1 Phone

Phone Only Plan

AKKO Plan

Protect Laptops, Tablets, and all your other electronics

Phone Only Plan

AKKO Plan

Protect TVs, speakers, gaming consoles and more

Phone Only Plan

AKKO Plan

Protect photography gear

Phone Only Plan

AKKO Plan

Protect music instruments and audio gear

Phone Only Plan

AKKO Plan

Protect sports equipment

Phone Only Plan

AKKO Plan

Cost & Deductibles:

Cost

Phone Only Plan

$6 – $12 /month

AKKO Plan

$15 /month

AKKO Plan (student)

$14 /month

Phone damage deductibles

Phone Only Plan

$29 – $99
(based on model)

AKKO Plan

$29 – $99
(based on model)

Phone theft/replacement deductibles

Phone Only Plan

$75 – $99
(based on model)

AKKO Plan

$75 – $99
(based on model)

Damage Deductibles (other items)

Phone Only Plan

N/A

AKKO Plan

$99

Theft Deductibles (other items)

Phone Only Plan

N/A

AKKO Plan

$99

Choose Your Plan:

Phone Only Plan

AKKO Plan

AKKO Plan (student)

Bundle Multiple Plans and Save 5%!

Sign up now!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect any phone¹
$29 - $99 deductibles
Accidental damage
Parts & battery failures
Theft
Replacement cost of your phone
Unlimited claims²
Save up to 15% paying annually!

"Everything Protected"
The AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental damage
Phone parts & battery failures
Theft
Up to $2,000 per claim
Unlimited claims²
Students save up to 33%!

"Everything Protected"
AKKO Plan

Protect 1 phone + all your electronic devices and more (25 items total)

$15per month
Protect 1 phone + 25 items
$29 - $99 deductibles
Accidental Damage
Parts/battery failures (phones)
Theft
$2,000 per claim limit (no annual limit)
Unlimited Claims²
Save up to 33% as a Student!

Phone Only
Protection

Protect any phone against damage, breakdowns, and theft

$5-12per month
Protect Any Phone¹
$29 - $99 deductibles
Accidental Damage
Parts/Battery failures
Theft
Replacement Cost of Your Phone
Unlimited Claims²
Save up to 15% paying annually!
Compare Our Plans

Items Protected:

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Protect 1 Phone

Protect Laptops, Tablets, and all your other electronics

Protect TVs, speakers, gaming consoles and more

Protect photography gear

Protect music instruments and audio gear

Protect sports equipment

Cost & Deductibles:

Cost

$6 – $12 /month
($5 – 11 /month if paid annually)

$15 /month 
($14 /month if paid annually)
Student Rate: $14 /month
($13 /month if paid annually)

Phone damage deductibles

$29 – $99
(based on model)

$29 – $99
(based on model)

Phone theft/replacement deductibles

$75 – $99
(based on model)

$75 – $99
(based on model)

Damage Deductibles
(other items)

N/A

$99

Theft Deductibles
(other items)

N/A

$99

Phone Only
Protection Plan

"Everything Protected"
AKKO Plan

Bundle Multiple Plans and Save 5%!

Items Protected:

Protect 1 Phone

Phone Only Plan

AKKO Plan

Protect Laptops, Tablets, and all your other electronics

Phone Only Plan

AKKO Plan

Protect TVs, speakers, gaming consoles and more

Phone Only Plan

AKKO Plan

Protect photography gear

Phone Only Plan

AKKO Plan

Protect music instruments and audio gear

Phone Only Plan

AKKO Plan